Leanne Lai:network research assistant, College of Engineering
Years at OSU: 20
City of residence: Corvallis
As Oregon State University scrambled to prepare for home-based remote teaching in the spring term, the faculty turned for help, in great numbers, to the information technology staff. They needed advice about setting up remote desktops, troubleshooting virtual networks, Wi-Fi connectivity and guidance for conducting classes through Zoom, the remote conferencing system that has quickly become a household word.
Leanne Lai, a network research assistant in the College of Engineering, is one of the IT experts in the college who are rising to the challenge as technology “first responders,” working around the clock to smooth the transition to remote teaching, remote meetings and remote living.
In the opinion of Gabor Temes, professor of electrical and computer engineering, Lai went above and beyond when she helped him set up a system at home to teach ECE 627, an advanced course about data conversion.
“Leanne spent many hours getting things ready so that I could teach remotely,” Temes said. “I had practically none of the necessary instrumentation in my home, and I was starting almost from scratch. Leanne found the right components in the computer lab. She hauled the equipment to our house, installed it and trained me how to use it. I couldn’t have done it without her help.”
Lai considers her efforts for Temes as nothing more than doing her job.
“I’m just glad my colleagues and I can help to make the whole experience more pleasant,” she said. “I brought over a laptop, a 24-inch monitor, a keyboard, a mouse and a few other things. Meeting with Gabor and his lovely wife was a lot of fun.”
One wrinkle was the somewhat shaky internet connection at Temes’ house, about half a dozen miles from campus. So Lai installed a Wi-Fi hotspot that so far has provided a stronger and more reliable signal.
“I’ve taught this class before, so it’s very familiar to me. However, I spent 10 to 15 hours just setting up the technology and learning how to teach the course in this new environment,” Temes said. “I imagine the people who helped me put in at least that much time and effort.”
According to Lai, the overwhelming demand for IT solutions has continued unabated. “We are constantly helping faculty and students with remote connectivity through tools like Citrix Workspace, VNC, Remote Desktop and Zoom,” she said.
“Helping with instruction is our top priority, and we’re doing the best we can to answer questions. This has been a team effort on all fronts, and everyone I work with is working very hard to support remote learning,” Lai said. “The College of Engineering leadership has been very supportive and generous in providing the necessary equipment and resources. This is all so new, but once we get through it, we’ll be so much wiser.”
~ Steve Frandzel
Have an OSU Unsung Hero suggestion? We are looking for submissions that highlight OSU employees and students who are not typically in the spotlight but are going above and beyond during this pandemic. Send your suggestions to [email protected] and our staff may contact them to conduct remote interviews that we would feature in OSU Today and elsewhere.